Shipping policy
SHIPPING POLICY
Last Updated: June 2026
Thank you for shopping with Maison Scaletta. We are committed to delivering your order as quickly and efficiently as possible.
1. Shipping Destinations
Maison Scaletta proudly ships worldwide.
We deliver to customers across Europe, North America, Oceania, Asia, the Middle East, and many other international destinations.
2. Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
3. Delivery Time
Estimated delivery times are typically 7 to 12 business days after dispatch.
Delivery times may vary depending on:
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Destination country
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Customs procedures
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Carrier delays
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Seasonal demand
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Circumstances beyond our control
Delivery times are estimates and cannot be guaranteed.
4. Free Shipping
Maison Scaletta offers FREE SHIPPING on all orders worldwide.
No minimum purchase is required.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking information to monitor your shipment throughout the delivery process.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
6. Customs Duties and Taxes
All applicable customs duties, import taxes, and clearance fees are already included in the price paid at checkout.
Customers will not be required to pay additional customs charges upon delivery.
7. Lost Packages
If your package is confirmed lost during transit, please contact our support team.
After verification with the carrier, Maison Scaletta will arrange a replacement shipment at no additional cost.
For assistance, please contact:
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Maison Scaletta cannot be held responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.
9. Multiple Shipping Addresses
At this time, a single order can only be shipped to one delivery address.
Customers wishing to ship items to multiple addresses must place separate orders.
10. Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team:
Email: support@maisonscaletta.com
Maison Scaletta
Operated by Scaletta Cart LLC