Return & Refund Policy – Maison Scaletta

Last Updated: August 2026

At Maison Scaletta, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items under the conditions outlined below.

1. Return Period

You have 14 days from the date of delivery to notify us that you wish to return your order.

Once your return request has been accepted, you must send the item back within the applicable legal return period.

To be eligible for a return, items must:

• Be unworn, unused, and unwashed.

• Be in their original condition.

• Have all original tags attached.

• Be returned in their original packaging where reasonably possible.

We reserve the right to refuse a refund or reduce the refunded amount if the item has been used, worn, damaged, washed, or handled beyond what is reasonably necessary to inspect it.

2. Return Shipping Costs

Unless the item received is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Maison Scaletta does not provide free return shipping for standard returns or changes of mind.

Customers should use a tracked shipping method when returning an item. Maison Scaletta cannot be held responsible for returned parcels that are lost or damaged during transit.

Please contact our customer support team before returning any item. The appropriate return address and return instructions will be provided to you.

Do not send your return to the address shown on the original shipping label unless specifically instructed to do so by our customer support team.

3. Exchanges

We accept size exchange requests, subject to product availability.

Customers are responsible for the shipping costs associated with returning the original item unless the product received was damaged, defective, or incorrect.

If the requested size is unavailable, we may offer a refund or store credit, depending on the circumstances and applicable consumer rights.

4. Sale and Promotional Items

Items purchased during a sale, promotion, or with a discount remain subject to any mandatory consumer rights and statutory withdrawal rights applicable in the customer's country.

Where legally permitted, certain promotional offers or items may have specific return conditions. Any such conditions will be clearly communicated before purchase.

This does not affect your statutory rights if an item is damaged, defective, incorrect, or otherwise not in conformity with your order.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged,

• Defective, or

• Different from the item you ordered,

please contact us as soon as possible, preferably within 48 hours of delivery, and provide clear photographs of the item and packaging where applicable.

The 48-hour notification period is intended to help us resolve the issue quickly and does not limit any mandatory legal rights you may have.

After reviewing your request, Maison Scaletta may, as appropriate:

• Replace the item at no additional cost,

• Offer another appropriate solution, or

• Issue a full refund.

Where Maison Scaletta is responsible for the issue, reasonable return shipping costs will be covered by us.

6. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Refunds will be processed within the timeframe required by applicable consumer law and, in any event, as soon as reasonably possible after the return has been received and verified.

Please note that your bank or payment provider may require additional time to process and display the refund.

7. Original Shipping Costs

Where required by applicable consumer law, the original standard delivery cost paid by the customer will be refunded when the customer exercises a valid statutory right of withdrawal.

Any additional cost resulting from the customer's choice of a more expensive delivery method, such as express or premium shipping, may not be refundable.

For partial returns, original shipping costs may not be refundable except where required by applicable law.

8. Return Address

All returns must be sent only to the return address provided by our customer support team after the return request has been submitted.

Please do not automatically return products to the address shown on the original shipping label.

Returns sent to an unauthorized address or without contacting our customer support team beforehand may experience significant processing delays.

9. How to Request a Return

To request a return, refund, or exchange, please contact:

Email: support@maisonscaletta.com

Please include:

• Your order number,

• The email address used for the order,

• The item(s) you wish to return,

• The reason for the return.

For damaged, defective, or incorrect items, please also include photographs clearly showing the issue.

Our customer support team will provide you with the appropriate return instructions.

10. Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any mandatory consumer protection rights available to you under the laws applicable to your purchase.

Where local consumer protection laws provide rights that are more favorable than the conditions stated in this policy, those mandatory legal rights will apply.

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Maison Scaletta
Timeless Elegance. Modern Confidence.