Return & Refund Policy – Maison Scaletta

Last Updated: June 2026

At Maison Scaletta, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items under the conditions outlined below.

1. Return Period

You have 14 days from the date of delivery to request a return.

To be eligible for a return, items must:

• Be unworn, unused, and unwashed.
• Be in their original condition.
• Have all original tags attached.
• Be returned in their original packaging where possible.

2. Free Returns

Maison Scaletta offers free returns on eligible items within the 14-day return period.

The return package must be sent to the same address indicated on the original shipping label.

3. Exchanges

We gladly accept size exchanges, subject to product availability.

If the requested size is unavailable, we may offer a refund or store credit at our discretion.

4. Sale Items

Items purchased on sale, discounted items, or promotional items are final sale and are not eligible for refunds.

However, if a sale item arrives damaged or incorrect, please contact us and we will provide an appropriate solution.

5. Damaged, Defective, or Incorrect Items

If you receive:

• A damaged item,
• A defective item,
• An incorrect item,

please contact us within 48 hours of delivery and provide photos of the issue.

After review, Maison Scaletta will either:

• Replace the item at no additional cost, or
• Issue a full refund.

6. Refund Process

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 10 business days following receipt of the returned item.

Refunds are issued using the same payment method used for the original purchase.

7. Shipping Costs

Original shipping charges are non-refundable.

Only the value of the returned eligible product(s) will be refunded.

8. Return Address

All approved returns must be sent to the return address provided on the original shipping label or communicated by our customer support team.

Returns sent without prior approval may not be accepted.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Email: support@maisonscaletta.com

We aim to respond as quickly as possible and assist you throughout the return process.

---

Maison Scaletta
Timeless Elegance. Modern Confidence.