Privacy Policy – Maison Scaletta

Last Updated: August 2026

Scaletta Cart LLC, doing business as Maison Scaletta ("Maison Scaletta", "we", "us", or "our"), operates this online store and website, including all related information, content, features, products, tools, and services (collectively, the "Services").

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit our website, interact with our Services, make a purchase, contact us, or otherwise engage with Maison Scaletta.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will apply to those matters.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who Is Responsible for Your Personal Information?

For the purposes of applicable data protection laws, the data controller responsible for your personal information is:

Scaletta Cart LLC
Doing business as Maison Scaletta
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@maisonscaletta.com

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Services and may include:

Contact Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and Transaction Information

• Products viewed or purchased

• Shopping cart contents

• Order history

• Returns, refunds, exchanges, and cancellations

• Shipping and delivery information

• Transaction details

Payment Information

When you make a purchase, payment information may be processed through Shopify Payments and the payment methods available through our store, including payment cards and digital payment methods such as Visa, Mastercard, Apple Pay, and Google Pay.

Payment information may include information necessary to authorize and process your payment.

Maison Scaletta does not necessarily directly receive or store your complete payment card information. Payment information may be processed directly by Shopify and its authorized payment providers.

Account Information

If customer accounts are available, we may process information such as:

• Username or account identifier

• Login credentials

• Account preferences

• Saved addresses

• Order history

Communications

We collect information you provide when you contact us, including customer service requests, return requests, complaints, questions, and other communications.

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Device identifiers

• Website activity and interaction information

Usage Information

We may collect information about how you interact with our website, including:

• Pages and products viewed

• Time spent on pages

• Shopping activity

• Products added to your cart

• Checkout activity

• Interactions with website features

3. How We Collect Personal Information

We may collect personal information:

• Directly from you, when you place an order, create an account, contact us, subscribe to communications, complete checkout, or otherwise provide information to us.

• Automatically, through cookies and similar technologies when you visit or interact with our website.

• From Shopify, which provides and operates our ecommerce infrastructure.

• From payment providers, where necessary to process transactions and prevent fraud.

• From our fulfillment and shipping providers, where necessary to process and deliver orders.

• From service providers and business partners that help us operate, secure, analyze, improve, or market our Services.

4. How We Use Your Personal Information

We may use your personal information for the following purposes.

Providing and Fulfilling Our Services

We use personal information to:

• Process and confirm orders

• Process payments

• Arrange fulfillment and shipping

• Provide delivery and tracking information

• Manage customer accounts

• Process returns, refunds, and exchanges

• Provide customer support

• Communicate with you regarding your orders

• Provide the products and Services you request

The legal basis for this processing, where applicable under European data protection law, is generally the performance of a contract with you or taking steps at your request before entering into a contract.

Security and Fraud Prevention

We may process personal information to:

• Prevent fraudulent transactions

• Detect suspicious or unlawful activity

• Protect our customers and our business

• Maintain the security of our website and Services

• Enforce our policies and terms

Where applicable, this processing may be based on our legitimate interests in protecting our business, customers, website, and transactions, or on a legal obligation where required by law.

Customer Support and Communications

We use personal information to respond to questions, complaints, return requests, and other customer support communications.

This processing may be necessary to perform our contract with you or based on our legitimate interest in providing effective customer service.

Marketing and Commercial Communications

Where permitted by applicable law, we may use your personal information to send marketing communications, promotional offers, product information, or reminders relating to shopping activity, including abandoned cart or checkout communications.

Where consent is required by law, we will rely on your consent before sending such communications.

Where applicable law permits communications to existing customers without prior consent, we may rely on our legitimate interests, subject to your right to object.

You may unsubscribe from marketing communications at any time using the unsubscribe option included in our emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to an order, payment, delivery, return, refund, security matter, or customer service request.

Improving Our Website and Services

We may analyze website activity and customer interactions to understand how our Services are used, improve our website, improve our product offering, and optimize the customer experience.

Depending on the circumstances and applicable law, this processing may be based on our legitimate interests or your consent.

Legal and Regulatory Obligations

We may process and retain personal information where necessary to:

• Comply with applicable laws and regulations

• Maintain accounting and transaction records

• Respond to lawful requests from authorities

• Establish, exercise, or defend legal claims

• Comply with tax, financial, or regulatory obligations

The legal basis for this processing is our compliance with legal obligations and, where appropriate, our legitimate interests in protecting our legal rights.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate and improve the Services.

Some cookies are strictly necessary for our website to function, including cookies used for:

• Shopping carts

• Checkout

• Security

• Authentication

• Payment processing

• Website functionality

We may also use analytics, personalization, or advertising technologies depending on the services and integrations enabled on our store.

Where required by applicable law, non-essential cookies and similar tracking technologies will only be used in accordance with your consent choices.

You can manage your preferences through the cookie consent banner available on our website.

You may also be able to control certain cookies through your browser settings.

6. Abandoned Cart and Checkout Emails

If you begin the checkout process or add products to your cart and provide your email address, we may use that information to remind you about products or a checkout that has not been completed, where permitted by applicable law.

Where consent is legally required for such communications, we will send these communications only in accordance with the consent or marketing preferences you have provided.

You may opt out of marketing communications at any time.

7. How We Share Personal Information

We do not disclose personal information except where necessary for legitimate business purposes, to provide our Services, where you have directed or consented to the disclosure, or where required by law.

We may disclose personal information to the following categories of recipients.

Shopify

Our store is hosted and powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of our store in order to provide, secure, personalize, and improve Shopify's services and our ecommerce Services.

Information you provide through our store may therefore be transmitted to and processed by Shopify and its service providers.

For additional information about Shopify's processing of personal information, you can consult the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You can also access Shopify's privacy controls at:

https://privacy.shopify.com/en

Fulfillment and Shipping Providers

We use FullfilPanda as a fulfillment service provider.

In order to prepare and deliver your order, we may provide FullfilPanda and relevant shipping or logistics providers with information necessary to fulfill your purchase, which may include:

• Your name

• Shipping address

• Telephone number

• Order information

• Products ordered

• Other information reasonably necessary for delivery

Because fulfillment services may operate from China or other countries outside your country of residence, personal information necessary to fulfill your order may be processed internationally.

Payment Providers

Payment information may be disclosed to or processed by Shopify, Shopify Payments, payment networks, banks, fraud-prevention providers, and other entities involved in processing your payment.

Technology and Service Providers

We may use third-party providers to support functions such as:

• Website hosting and ecommerce

• Data storage

• Analytics

• Customer support

• Fraud prevention

• Security

• Marketing

• Email communications

• Order fulfillment

• Shipping and logistics

These providers may process personal information only to the extent necessary to provide their services or as otherwise permitted by applicable law.

Legal Requirements and Business Transactions

We may disclose personal information where reasonably necessary:

• To comply with applicable laws

• To respond to valid legal requests or court orders

• To protect our rights or the rights of others

• To investigate fraud or unlawful activity

• In connection with a merger, acquisition, restructuring, sale, bankruptcy, or other business transaction

8. Personalized Advertising and Analytics

Depending on the tools, applications, and integrations enabled on our store, we may use services that help us understand how customers interact with our website and advertising.

These technologies may use cookies or similar identifiers.

We will manage such technologies in accordance with applicable privacy laws and your cookie and consent choices where consent is required.

Depending on your jurisdiction, you may have the right to opt out of certain uses of your personal information for targeted or personalized advertising.

9. Shopify and Enhanced Services

Shopify may process information relating to your interaction with our store and, depending on the Shopify services and settings enabled, may combine certain information relating to your interactions with our store with information from interactions with other merchants.

Shopify may act as a processor on our behalf for certain activities and as an independent controller for certain Shopify services.

Where applicable, you may exercise certain privacy rights directly with Shopify through the Shopify Privacy Portal:

https://privacy.shopify.com/en

10. International Transfers of Personal Information

Maison Scaletta is operated by Scaletta Cart LLC, a United States company, and our service providers may operate in different countries.

As a result, your personal information may be transferred to, stored in, or processed in countries other than the country where you live, including the United States and China.

Privacy and data protection laws in these countries may differ from those in your country.

Where applicable law requires specific safeguards for international transfers, personal information will be transferred using an appropriate lawful transfer mechanism, which may include adequacy decisions, Standard Contractual Clauses approved by the European Commission, contractual protections, or other mechanisms permitted by applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on factors including:

• Whether you have an active customer account

• Whether information is required to process or document a transaction

• Customer service requirements

• Fraud prevention and security requirements

• Accounting and tax obligations

• Legal and regulatory requirements

• The establishment, exercise, or defense of legal claims

When personal information is no longer reasonably required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials.

13. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right of access – to request information about personal data we hold about you.

• Right to rectification – to request correction of inaccurate or incomplete personal information.

• Right to erasure – to request deletion of personal information in certain circumstances.

• Right to restriction – to request that certain processing of your information be restricted.

• Right to data portability – to receive certain personal information in a structured and commonly used format and, where applicable, request its transfer.

• Right to object – to object to certain processing based on legitimate interests, including certain direct marketing activities.

• Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time.

• Right to opt out of certain targeted advertising, sharing, or similar processing where such rights apply under the laws of your jurisdiction.

• Right to lodge a complaint with the competent data protection authority where applicable.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise your rights, contact us at:

support@maisonscaletta.com

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising your privacy rights.

14. Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

You may also contact us at:

support@maisonscaletta.com

Even if you unsubscribe from promotional communications, we may continue to send you transactional or administrative messages that are necessary in connection with your orders, account, customer service requests, payments, refunds, deliveries, or security.

15. Third-Party Websites and Links

Our Services may contain links to websites, applications, or platforms operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites that we do not control.

If you visit a third-party website, you should review its privacy policy and terms separately.

16. Children's Privacy

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a minor has provided personal information to us, please contact us at support@maisonscaletta.com so that we can review and, where appropriate, delete the information.

17. Complaints

If you have a complaint regarding the way we process your personal information, please contact us first at:

support@maisonscaletta.com

Depending on your place of residence, you may also have the right to lodge a complaint with your local or national data protection authority.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technologies, service providers, or legal and regulatory requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice of material changes.

19. Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact:

Scaletta Cart LLC
Doing business as Maison Scaletta
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@maisonscaletta.com

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Maison Scaletta
Timeless Elegance. Modern Confidence.