Versand
SHIPPING POLICY
Last Updated: August 2026
Thank you for shopping with Maison Scaletta.
We aim to process and deliver every order as efficiently as possible. Please review the information below regarding processing times, shipping costs, delivery, tracking, and international shipments.
1. Shipping Destinations
Maison Scaletta ships internationally to the countries and regions available at checkout.
Shipping availability may vary depending on the destination, carrier availability, legal restrictions, or other logistical considerations.
If your country or region is available for selection during checkout, we currently offer shipping to that destination.
2. Order Processing Time
Orders are generally processed within 1 to 3 business days after payment confirmation.
Business days generally exclude weekends and applicable public holidays.
During periods of unusually high demand, major sales, holidays, or exceptional circumstances, processing may take longer.
If a significant delay affects your order, we will make reasonable efforts to inform you.
Orders may be prepared and shipped through third-party fulfillment and logistics partners, including fulfillment facilities located outside the customer's country of residence.
3. Delivery Time
Our standard estimated delivery timeframe is generally:
7 to 12 business days after dispatch.
Including order processing, the total estimated timeframe is generally approximately:
8 to 15 business days from the date the order is confirmed.
A different delivery timeframe may apply depending on the destination and will be communicated where applicable.
Delivery may be affected by circumstances such as:
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Destination country or region
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Customs procedures
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Carrier disruptions
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Severe weather
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Public holidays
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Seasonal demand
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Transportation disruptions
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Other circumstances outside our reasonable control
We will make reasonable efforts to deliver your order within the timeframe communicated to you.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection law in the event of late delivery or non-delivery.
4. Shipping Costs
Maison Scaletta offers the following standard shipping rates:
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Orders under $50: $3.90 standard shipping
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Orders of $50 or more: FREE STANDARD SHIPPING
The applicable shipping cost will be displayed at checkout before you complete your purchase.
If optional expedited, express, or premium delivery services are offered in the future, additional charges may apply and will be clearly displayed before you complete your purchase.
Free standard shipping does not mean that return shipping is free. Return shipping costs are governed separately by our Return & Refund Policy.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.
You can use this information to monitor the progress of your shipment.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active or update in the carrier's system.
Occasional gaps between tracking updates do not necessarily indicate that a shipment has stopped moving.
6. Customs Duties, Import Taxes, and Other Charges
International orders may be subject to VAT, customs duties, import taxes, clearance fees, or other charges depending on the destination country and the applicable import rules.
Where such taxes, duties, or charges are collected or included by Maison Scaletta at checkout, they will be reflected in the amount payable by the customer.
Where additional import charges may apply and have not been collected at checkout, they will be handled in accordance with applicable law and the information provided to the customer before purchase.
Maison Scaletta will not intentionally represent duties or taxes as included unless they are actually included in the shipping or checkout arrangement applicable to the order.
7. Lost Packages
If your package appears to be lost in transit, please contact us at:
We may investigate the shipment with the carrier or logistics provider.
If the shipment is confirmed as lost, Maison Scaletta will provide an appropriate solution, which may include:
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A replacement shipment at no additional cost; or
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A refund where appropriate or required by applicable consumer law.
Customers are not responsible for the loss of a shipment while it remains in the custody of a carrier selected by Maison Scaletta, except where applicable law provides otherwise.
8. Damaged Packages
If your package or product arrives damaged, please contact us as soon as possible and provide:
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Your order number
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Photographs of the damaged item
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Photographs of the packaging where possible
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A brief description of the issue
Contact:
We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
9. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
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Full name
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Street address
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Apartment or unit number, where applicable
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Postal or ZIP code
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City
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Country
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Telephone number
If you notice an error in your shipping information, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.
Maison Scaletta will not be responsible for delivery problems caused solely by incorrect or incomplete shipping information provided by the customer, to the extent permitted by applicable law.
If a parcel is returned to us or to our fulfillment partner because of incorrect customer-provided information, additional shipping charges may apply before the order can be resent.
10. Failed Delivery or Unclaimed Packages
Customers are responsible for reasonably cooperating with the carrier when delivery requires additional information, collection, or another delivery attempt.
If a parcel is returned because it was not collected, delivery was repeatedly refused, or required delivery information was not provided, please contact our customer support team.
Any refund, reshipment, or additional shipping costs will be handled according to the circumstances of the order and applicable consumer law.
This section does not affect your statutory rights where the failed delivery is attributable to Maison Scaletta or its selected carrier.
11. Multiple Shipping Addresses
A single order can only be shipped to one delivery address.
If you wish to send products to different addresses, please place a separate order for each delivery address.
12. International Fulfillment
Maison Scaletta works with third-party fulfillment and logistics partners to prepare and deliver orders.
Depending on product availability and destination, orders may be fulfilled from facilities located outside your country of residence, including China.
The location from which an order is dispatched does not affect your contractual relationship with Maison Scaletta or any mandatory consumer rights applicable to your purchase.
13. Delivery Responsibility
Maison Scaletta remains responsible for fulfilling your order in accordance with applicable law.
Where Maison Scaletta selects the shipping carrier, responsibility for loss or damage during transport remains with Maison Scaletta until the goods are delivered to you or to a person designated by you, except where applicable law provides otherwise.
This provision does not apply in the same way where a customer independently selects and contracts with a carrier that was not offered by Maison Scaletta.
14. Contact Us
For questions regarding shipping, delivery, or tracking, please contact:
Scaletta Cart LLC
Doing business as Maison Scaletta
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@maisonscaletta.com
Maison Scaletta
Timeless Elegance. Modern Confidence.